Customer Support

    Interwoven Support is an integral part of maximizing your investment in Interwoven.

    Our different support offerings are designed to match your specific needs.

    Support services include access to our Support Site for online answers, expertise-based service by our support engineering staff, and software maintenance to ensure you have the most up-to-date technology.

    Click here to login to Interwoven Support Site.

    Interwoven Support Site

    Interwoven Support Site gives you access to the latest product versions and updates, an extensive knowledge base, FAQs, in-depth technical documentation, diagnostic and development tools, forums, and more.

    What's Available

    Knowledge Base: The Support Portal contains an extensive library of knowledge base articles. These articles represent solutions to issues identified by customers as well as by Interwoven professionals.

    Case Center: The Case Center provides you with a central location to create, monitor, and manage all your cases that are open with Interwoven technical support.

    Customer Profile: Your profile enables our support engineers to understand your business and technical environments before they work on your support cases.

    Product Support Alerts: These alerts include the latest in-depth product information and compatibility matrices.

    Diagnostic Tools: The Interwoven Diagnostic Tool collects detailed information regarding your Interwoven products and system. It can run on multiple platforms.

    Downloads: Interwoven products, updates, and manuals can be downloaded from the Support Portal. The Support Portal is customized to show all the latest software releases that you have purchased. In addition, service packs and patches are constantly updated to reflect the latest updates from Interwoven.

    Documentation: The Support Portal provides the following types of documentation, which can be used for education, problem solving, or system improvement: product documentation, FAQs, customized Perl module documentation.

    Interwoven Developers Network (DevNet): Our Support Portal also allows you to access the Interwoven Developers Network. This site enables you to interact with Interwoven experts and other architects, designers, application engineers, and consultants. Click here to learn more about DevNet.

    Contact Interwoven Customer Support

    • Interwoven Technical Support, USA Telephone: 866-ask-iwov (866-275-4968) E-mail Support

    • Interwoven WorkSite Technical Support, USA Telephone: 312.346.6465 E-mail WorkSite Support

    • Interwoven Technical Support, Europe Toll Free Telephone: 00800.46837968 Switchboard: +44.1344.631984 E-mail EMEA Support

    • Interwoven Technical Support, Asia Pacific Telephone (Singapore): +65.62200488 E-mail APAC Support
    “Rohm and Haas has been a long-time customer of Autonomy for search and put Interwoven at the heart of our Web strategy. The integration we’ve done with Autonomy Ultraseek and Interwoven TeamSite and LiveSite has enabled us to harness the power of search, site data and content to accelerate our online success. And this is what makes the combination of Interwoven and Autonomy so exciting. Having search as part of its product set will enable Interwoven to expand the breadth and value it can deliver to customers who will see the benefits of the integration that we ourselves have done.“
    Eric Soll
    Sales and Marketing IT Manager
    Rohm and Haas