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| “Our industry traditionally has been focused on back office efficiencies for cost control and productivity. With electricity deregulation on the horizon, we now need to focus on front office innovation to retain our customers,” explained Lawanda Parnell, Web solutions manager at CPS Energy. “We use Interwoven WorkSite today to streamline and manage internal processes like accounts payable and plan to use the new capabilities in the 5.0 version to further automate those internal processes. We also plan to use Interwoven TeamSite to link WorkSite-driven processes to the Web to drive customer loyalty programs, and online self-service. The combination will give us end-to-end business process improvements.“
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| Lawanda Parnell |
| Web solutions manager |
| CPS Energy |
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